Frequently asked Questions

If you forget your password, there's no reason to worry. Click the "Forgot Password?" link on the login page and enter the email or mobile number used during registration. We'll send a password reset link to your email. Click that link and set a new password. The entire process usually takes 5-10 minutes. If you don't receive the email, check your spam folder.

No, according to xbajjee rules, only one account is permitted per person. Attempting to open multiple accounts may result in all accounts being suspended or closed, and any winnings forfeited. We use advanced technology for account verification that can identify duplicate accounts. Follow this rule strictly in the interest of responsible gaming and fair play.

To verify your account, go to your profile settings and click the "Verification" section. First, you need to verify your email by clicking the link sent during registration. Then upload your identity document (national ID card or passport) and proof of address (utility bill or bank statement). Our team typically verifies documents within 24-48 hours and notifies you via email or SMS.

Yes, you can temporarily suspend your account if you wish. This is part of responsible gaming. Go to your profile settings, click on the "Responsible Gaming" option and select "Self Exclusion" or "Cool Off Period". You can suspend your account for any period from 24 hours to 6 months. During this time, you will not be able to log in and cannot carry out any betting activities. After the set period ends, the account will be automatically activated, or you can contact support to activate it earlier.

At xbajjee, we offer various convenient payment methods for Bangladeshi users. You can use mobile banking, bank transfer, credit/debit cards, and various e-wallets. All payment methods are completely secure and encrypted. Minimum and maximum limits may vary for each method. Visit the payment section to see available options for details.

Most deposits are processed instantly. Using mobile banking and e-wallets, money is typically credited to your account within 30 seconds to 5 minutes. For bank transfers, it may take 1-3 hours, and in some cases up to 24 hours depending on the bank. If the money doesn't arrive after the specified time, immediately contact our support team and provide the transaction reference number.

To withdraw, first your account must be fully verified. Then go to the "Withdrawal" section, select your preferred method, and enter the amount. The minimum withdrawal is typically BDT 500, and the maximum limit depends on the payment method. Withdrawal requests are usually processed within 24 hours. Money typically reaches mobile banking and e-wallets in 3-6 hours, and bank transfers may take 1-3 business days. Remember that you must withdraw using the same payment method you used to deposit.

No, xbajjee does not charge any deposit or withdrawal fees. We believe your winnings are entirely yours and no commission should be deducted from them. However, keep in mind that your payment provider or bank may charge their own transaction fees. For example, some mobile banking services may take a small fee when cashing out. Check with your payment provider about these fees. You won't have to bear any additional costs from xbajjee's side.

There can be several reasons for withdrawal delays. First, if your account is not fully verified, we'll complete the verification first. Second, first-time withdrawals may require additional security checks. Third, large withdrawals may require additional manual review. Fourth, there may be technical issues from the bank or payment provider. If more than 48 hours have passed and the withdrawal is still not complete, contact our support team immediately.

Placing a bet is very easy. First, select your preferred sport or event. Then open the match or game you want to bet on and click on your preferred market (such as match winner, over/under, etc.). The odds will automatically be added to your bet slip. Next, enter the bet amount in the bet slip and click the "Place Bet" button. Make sure you have sufficient balance in your account. After placing a bet, you can track all bets by going to the "My Bets" section.

Odds are a number that indicates how much money you can win. For example, if the odds are 2.00 and you bet BDT 100, if you win you'll receive BDT 200 (your original BDT 100 + BDT 100 winnings). Higher odds mean more risk but higher returns, and lower odds mean less risk but lower returns. At xbajjee, we use decimal odds format, which is the easiest to understand. Odds can change in real time according to match conditions. The odds at the time you place your bet will be locked in for you.

Generally, once a bet is placed, it cannot be cancelled because it gets matched with other users in the live market. However, in certain special cases, such as if a match is postponed or cancelled, your bet will be automatically voided and your money will be refunded. Some cash out features are available where you can withdraw partial or full amount during the match, but in this case you'll receive less than the original odds. So think carefully before placing a bet and make sure.

Live betting or in-play betting means placing bets while a match is ongoing. It's extremely exciting because you can make decisions based on the match situation. At xbajjee, we offer live betting on almost all major sports. Live odds update every few seconds according to the match situation. For example, in cricket, if a wicket falls, the odds will change instantly. To place a live bet, go to the "Live" section and view ongoing matches. Make quick decisions as odds change rapidly. You'll see live scores and statistics in real time, which will help you make the right decision.

The minimum bet at xbajjee is typically BDT 50, suitable for new and small-budget players. Maximum bet limits vary depending on the match, sport, and market. For popular matches and markets, you can usually place bets up to BDT 100,000. This limit may be higher for certain special events. VIP members receive higher bet limits. If you have special requirements, contact our VIP manager. Remember, for responsible gaming, you can also set your own daily, weekly, or monthly bet limits.

New players at xbajjee are automatically eligible for the welcome bonus. Select the welcome bonus option when making your first deposit. You'll typically receive a 100% bonus on your first deposit, meaning if you deposit BDT 1,000, you'll get another BDT 1,000 as a bonus. Some bonuses may require a promo code. Be sure to read the terms and conditions before claiming a bonus, as you'll need to meet specific wagering requirements to withdraw the bonus. Remember, you can only claim the welcome bonus once per account.

A wagering requirement indicates how many times you must bet the bonus money before you can withdraw the bonus. For example, if you receive a BDT 1,000 bonus and the wagering requirement is 5x, you must bet a total of BDT 5,000. Not all bets count equally—bets placed below certain odds may not count fully or partially. Typically, bets placed at odds of 1.50 or higher count fully. You can see your bonus balance and wagering progress in the "My Bonuses" section. You cannot withdraw bonus money until wagering is complete.

xbajjee regularly runs various attractive promotions. Reload bonus—get a bonus when you deposit on specific days each week. Cashback offers—receive a percentage of your lost bets back. Free bets—opportunities to place bets for free during special events. Referral bonus—both you and your friend get a bonus when you refer them. VIP rewards—exclusive bonuses and gifts for regular players. Special event bonuses—special offers during major tournaments or matches. Information on all promotions is available on the "Promotions" page, and you'll also receive updates via email or SMS.

xbajjee bonus codes are available from various sources. First, new codes are regularly published on our official website's promotions page. Second, if you subscribe to our newsletter, you'll receive exclusive bonus codes via email. Third, bonus codes are shared on our social media pages on special days. Fourth, VIP members receive personalized bonus codes every month. Fifth, limited-time codes are offered during special events or festivals. To use a bonus code, enter the code in the "Promo Code" field on the deposit page and submit. Remember, each code has a specific validity period and terms.

Yes, your information is completely safe. xbajjee uses 256-bit SSL encryption technology that provides bank-level security. Your personal information, payment details and all transactions remain fully encrypted. We never share your information with third parties. Our servers are maintained in high-security data centres and monitored 24/7. Regular security audits and updates are conducted to protect against the latest threats. You can also keep your account secure by using a strong password and not sharing it with anyone.

Two-factor authentication (2FA) is an extra security layer that makes your account more secure. When enabled, logging in requires not just a password but also an additional code sent to your mobile via SMS or authenticator app. This means even if someone knows your password, they can't log in without your phone. To enable 2FA, go to settings, turn on "Two-Factor Authentication" from the "Security" section, and follow the instructions. We strongly recommend enabling this, especially for those with large balances in their accounts.

If you notice any suspicious activity on your account, such as unfamiliar logins, unknown bets or transactions, take action immediately. First, change your password right away to a strong and unique one. Second, notify our support team immediately via live chat or email. Third, check your account history and note all unknown activity. Fourth, enable 2FA if possible. Fifth, you may request to temporarily lock your account while the investigation is ongoing. Remember, we will never ask for your password via email or phone - if someone asks, it's a scam.

Phishing is a scam where scammers create fake websites or emails impersonating us to try to steal your information. To stay safe, always use our official website xbajjee.onl and check that the URL is correct. Never click links in suspicious emails—go directly to our website and log in. We never ask for your password or PIN via email or SMS. If any email or message seems suspicious, forward it to our support for verification. Use antivirus software on your device and keep it regularly updated. Avoid accessing your account on public WiFi.

The xbajjee mobile app is available for both Android and iOS devices. Android users can download the APK file directly from our website, as betting apps are not allowed on the Google Play Store. Click the "Download App" button on the homepage and follow the installation instructions. You'll need to enable "Install from unknown sources" on your phone. iOS users can use our progressive web app (PWA), which works just like a native app. Open our website in Safari browser, click the "Share" button, and select "Add to Home Screen." The app has all the features available on the website, plus push notifications and quick access.

There are various reasons and solutions for the website not loading. First, check your internet connection and refresh the page. If that doesn't work, clear your browser cache and cookies. Update your browser to the latest version. Try using a different browser like Chrome, Firefox, or Safari. Check if your antivirus or firewall is blocking the site. Some ISPs may block betting sites—in that case, use a VPN. Try both mobile data and WiFi. If the problem persists, you can use our mirror links, which the support team will provide. Contact support and provide information about your device, browser, and error message.

xbajjee offers live streaming for selected matches completely free. To watch live streaming, you need a positive balance in your account or you must have placed at least one bet in the last 24 hours. Go to the "Live" section and click on the match showing a video icon. The streaming window will open and you can start watching the match. A stable internet connection is required for good quality—at least 2 Mbps speed is recommended. Live streaming provides an even better experience on the mobile app. If buffering occurs, reduce the video quality or refresh the page. Not all matches may have streaming available due to licensing restrictions.

xbajjee works well on all modern browsers, but for the best performance we recommend the latest versions of Google Chrome, Mozilla Firefox, Safari (iOS/Mac), and Microsoft Edge. These browsers support the latest web standards and provide fast loading. Chrome and Safari work best on mobile. Using older browsers or outdated versions may cause some features not to work properly or pose security risks. Always keep your browser updated. JavaScript and Cookies must be enabled, as our site won't work without them. Ad blockers or privacy extensions can sometimes create problems—disable them for our site if needed.